Legal
Refund Policy
We want you to pay only for a tool you use. Here is exactly when we refund and how to ask.
No free plan, a fair first month
StickTale has no free plan. Instead, your first month is covered by the refund below, so you can judge the scripts, pictures and voice on your own topics without risk.
First-time subscriptions
If you are unhappy with your first paid month, email us within 14 days of the charge. We refund it in full if you have used less than 20% of the month’s video allowance. Above that, we refund the unused part.
Renewals
Cancel before your renewal date to avoid the next charge. If a renewal charged you by surprise and you have not generated any video since, email us within 7 days and we will refund it.
When something goes wrong
If a generation fails or an outage stops you from using your plan, we restore the minutes used or refund the affected period. Tell us what happened and roughly when.
EU and UK customers
You normally have 14 days to withdraw from an online purchase. Because StickTale delivers digital content and services immediately, you will be asked to agree that generation starts right away and that you lose the right of withdrawal for the part already used. The unused part of your first 14 days is still refundable under this policy.
What is not refunded
- Months where the allowance was mostly used, except for failures on our side.
- Accounts closed for breaking the terms of service.
- Unused minutes at the end of a month (they do not roll over).
How to ask
Email support@sticktale.com from your account address with the date of the charge. We answer within 2 business days. Refunds go back to the original payment method through our payment provider and usually arrive within 5 to 10 business days.
Please contact us before opening a chargeback; it is faster for you and lets us fix the problem.